Allison Hickey is the CEO of All In Solutions LLC, specializing in transformation and change management, strategic and implementation planning across the full complement of people, organization, training, process improvement and digital technology. Previously, she served as the undersecretary for benefits (VBA) in the Department of Veterans Affairs where she led more than 21,000 VBA employees in the delivery of eight lines of business to more than 12 million veterans, servicemembers, their families and survivors, while managing and directing a $95-billion-dollar budget. She led a highly successful transformation effort to improve the quality and timeliness with which veterans’ benefits are processed and delivered, eliminating a decades-old backlog by 90 percent while improving productivity by more than 81 percent. During her 4.5-year tenure, VBA digitally transformed all lines of business and delivered six simultaneous enterprise systems on time or early, using state-of-the art Agile and DevOps processes. VA also established the new transition program for departing service members and expanded access to eBenefits, a joint VA-DoD portal with more than 60 self-service features to ease this transition.
A pilot and aircraft commander, Allison has 27 years of leadership in Department of Defense (DoD) strategic and transformation planning, program and resource implementation, public and congressional affairs, and quality and organizational management. She served as head of the Air Force’s Future Total Force Directorate and as assistant deputy director of strategic planning, leading one of the largest mission and culture change efforts the Air Force has gone through since its inception. Allison held the position of Air Force Future Concepts and Transformation Division Chief, focused on the integration of technologies, organizations and operations that became the model for the Air Force of 2025.
She also led human capital management as an executive for Accenture in its work for the National Geospatial-Intelligence Agency and supported operational business processes for other intelligence community organizations in the areas of customer relationship management, call center practices, and other 21st Century information technology systems.
Allison is a 1980 graduate of the U.S. Air Force Academy, the first class to include women. She holds a bachelor’s degree in behavioral science and a master’s degree in national security strategy, and was recently accepted into the Wesley Theological Seminary Masters of Divinity Program in Washington, DC. She serves as a board member on the Military Officers Association of America, Air Force Museum Foundation and Operation Finally Home Advisory Board. She routinely presents at the Harvard Kennedy School of Government Senior Executive Fellows program on leadership in the federal government.
Read Allison’s statement, “Why I Support the GTMRx Institute.”